Refund Policy

Overview

We offer a fair refund policy based on how much of our service you have used. Because Gatekyp uses real AI infrastructure on your behalf, we deduct the cost of any AI requests made using our hosted models before issuing a refund.

7-Day Cancellation Window

If you cancel your subscription within 7 days of your first payment (or the end of your free trial), you are entitled to a full refund less the cost of any AI requests made using Gatekyp's hosted AI models during that period.

To request a refund, contact us at support@gatekyp.com within 7 days of your payment date. Include the email address associated with your account.

AI Usage Costs

Gatekyp provides AI-powered features (fragrance lookup, wear suggestions, gap analysis, valuation, and more) using hosted AI models. Each request to these features incurs a cost to us. When calculating a refund, we deduct the estimated cost of AI requests made using Gatekyp's hosted models during your subscription period.

If you connected your own AI API key (BYOK), those requests are made using your own key and at your own cost — they are not deducted from any refund you are entitled to.

After 7 Days

After the 7-day window, no refunds are issued for the current billing period. You may cancel your subscription at any time to prevent future charges — your access will remain active until the end of the period you have paid for.

Free Trial

Your 7-day free trial does not incur a charge. Refund eligibility begins from the date your first payment is processed (i.e. day 8 if you subscribed via the trial). If you cancel before day 8, no charge is made and no refund is needed.

How We Calculate AI Usage Deductions

We maintain a log of every AI request made on your account, including the model used, the action type, and whether your own API key or Gatekyp's hosted key was used. This log is used to calculate the deduction on refund requests. You can request a copy of your AI usage log by emailing support@gatekyp.com.

Exceptional Circumstances

We review each refund request individually. If you experienced a technical issue that prevented you from using Gatekyp, or if AI usage was caused by a bug on our end, we will take this into account and may issue a full or partial refund outside the standard policy at our discretion.

Contact

For all refund requests and billing questions: support@gatekyp.com