Help & Support
How can we help?
Frequently Asked Questions
How do I cancel my subscription?
Open the app → Profile → Settings → Subscription → Cancel Plan. Cancellation takes effect at the end of the current billing period — you retain full access until then. Alternatively, email support@gatekyp.com and we'll handle it for you.
Can I get a refund?
Yes — if you request within 7 days of your first payment. We deduct the cost of any AI requests made using Gatekyp's hosted models during your subscription. See our Refund Policy for full details.
How do I delete my account?
Go to Profile → Settings → Account → Delete Account in the app, or email privacy@gatekyp.com. All personal data is deleted within 30 days.
Is my data safe?
Yes. All data is encrypted in transit (TLS 1.3) and at rest (AES-256). Row-level security means only you can access your collection — even our team can't read it. See our Security page for full details.
What AI models power Gatekyp's features?
AI features use Anthropic's Claude and Google's Gemini models. When you use Ask AI or AI Recommendations, your collection data is sent to Anthropic's API. This data is not stored by Anthropic beyond the request. You can also connect your own API key (BYOK) in Settings.
How do passkeys work?
Passkeys use public-key cryptography — your private key and biometric data (Face ID / Touch ID) never leave your device. We store only a public key. Passkeys are phishing-resistant by design. We recommend them over passwords.
I found a bug — how do I report it?
Email support@gatekyp.com with a description of the issue and your device/browser. If it's a security vulnerability, use security@gatekyp.com instead — we have a responsible disclosure commitment.